Comments and Complaints

Malling Health aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. In the first instance please contact either the practice manager or assistant practice manager or speak to whomever you feel most comfortable – you’re GP, our reception staff will be happy to help.


In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised and If the complaint is not resolved at practice level, then the matter can be forwarded onto NHS England for them to look into and deal with: