Suggestions and Complaints
We are proud of the service we provide and strive to make the best use of the resources we have available, but we are always pleased to receive your comments. If you have any comments or need to make a complaint about any aspect of the service we provide at the surgery please put it in writing to the practice manager who is responsible for dealing with these matters. Our complaints procedure functions in line with national criteria.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised and If the complaint is not resolved at practice level, then the matter can be forwarded onto NHS England for them to look into and deal with.
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