About Us

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The practice and staff are committed to treating all patients with respect and dignity without discrimination and with complete confidentiality. We aim to provide a high standard of medical care, explaining your condition and planning your management with you.

We would ask in return that you follow any appropriate advice, be courteous to all staff and cancel any appointments that are no longer required. We appreciate that delays can occur whilst awaiting a consultation with a Doctor or Nurse, however we would ask for your understanding and patience as often a patient is found to require more time than normal in order to receive the care and attention necessary. Reception will do all in their power to keep patients informed of delays at all times. This surgery operates a zero tolerance policy i.e. any violent or abusive behavior towards any of the staff or persons present in the Health Centre premises will not be tolerated.

NHS General Practice is the envy of the world. It is highly personal and provides strong levels of continuity of care.

Patients value their services very highly and it is our dream to build on these strong foundations and help secure a fair, equitable, inclusive and user friendly primary care system that can withstand political and social change.

The challenges are plentiful and we recognise that Primary Care does not exist in isolation and that all pillars of the NHS share a responsibility for providing a seamless, high quality service against a backdrop of fiscal constraint.

New organisations are entering the primary care arena threatening to replace more traditional providers. The pace of change is sometimes breathtaking.

We believe in NHS Primary Care that is fit for the future, where GPs and PCTs form lasting, mutual, respectful relationships which are in the best interest of our patients.

We are a family of NHS professionals who feel passionate about the NHS, but we also feel the need to adapt to the new environment without forgetting our own roots.

We pride ourselves on being innovative, on being able to ‘think outside the box’ and provide high quality, affordable solutions to the NHS.

Above all, we shall never forget what really matters most: looking after our patients and looking after our staff!

Healthy solutions for a healthier nation

Find out more about West Kent Primary Care

Patient Charter

Your Responsibility to Us

We ask that you treat our clinicians and practice staff with courtesy and respect at all times.

Please help us to help you.

• Let us know if your personal details change i.e. if you change your name, address or telephone number.
• Please do everything you can to keep booked appointments. 
• Tell us as soon as possible if you are unable to attend an appointment so we can offer it to someone who may need it. 
• Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters.
• Please only ask for home visits by the doctor when the person is too ill to visit the surgery.
• Test results take time to reach us, so please do not ring before you have been asked to do so. 
• Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.
• Please read this practice leaflet. It will help you get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.
• Remember, you are responsible for your own health and the health of your children.

Patient Feedback

We encourage patients to give us feedback on their experiences at the practice.